State Farm® Insurance Agent Billy Hale

"I’m choosing 1 star only because 0 is unavailable. The broker himself was stopped in the middle of the intersection, the left most of the two center lanes, attempting a left turn where there was none. His light at the time was green and my husband and I contemplated who would then rear end us at 60 mph (we were directly behind him) we learned that the incompetence was achieved by none Other than the broker himself. When we called his office they noted, “this isn’t the first time we’ve received a call” and “you’re unlikely to get a call back”. We’ve narrowly avoided a serious accident today and he needs to be sidelined."

"Amazing Supportive Staff!! Easy to access any products, they treat you like family. I received excellent customer service, especially from Hallie!!!"

"Billy Hale came recommended, and now I can see why! Billy Hale was friendly, helpful, and courteous. I was very pleasantly surprised with how quickly and smoothly everything was handled. It's good to know that Billy Hale's there, ready to help."

"Wanda Geer at Billy Hale State Farm office in Madison, Virginia, is WONDERFUL! I am a customer of another office (which was closed for the day) and needed immediate assistance but Wanda jumped in and saved the day, and in fact helped on 2 different occasions. She simply loves to help people and is extremely fast, efficient, and honest. She will absolutely do what it takes...all with a laugh and smile. She provided some of the best customer service I have ever had--and I am old. Ha! She is the BEST!"

"Hallie is awesome to work with. She is friendly, accessible and always gets back to you promptly. She is professional and knowledgeable. If she does not have the info you need, she will find it and get it to you quickly. She always follows through and is a pleasure to do business with."

"Hallie is nice to chat with-wether it's email, text,or on the phone. She is informative and explains the different plans very well. Never rude or impatient. I am not on hold for an hour as I was with my previous insurance company. Her rates are much more reasonable soThat's why I transfered all our vehicles & home to her. Now getting ready to purchase life insurance as well. I Highly recommend a Local, nice, knowledgeable representative just ask for Hallie!"

"Hallie saved me a pile of money each month on insurance. Awesome"

"Very helpful and pleasant to deal with, highly recommend Billy Hale and all his staff."

"Hallie was great. She had great advice that helped us to accomplish our evolving insurance needs with an eye on keeping our costs as low as possible and followed up with us frequently until we managed to navigate a complicated course. We recommend her highly!"

"I have had the best experience with Billy Hale and Hallie Thompson! We switched all of our policies and every single one beat USAA in both coverage and price. Hallie was so responsive and easy to work with! Highly recommend! Especially if you want a personable and friendly touch."

"Billy Hale StateFarm office is a pleasure to work with. Hallie is great! She is always proactive ensuring I have the needed coverage. Recently, there was a mistake with the automatic billing, she notified me right away to resolve the issue and ensure I maintained my coverage. Thanks Hallie and Billy for all you do!"

"Amazing customer service!"

"I've had nothing but great experiences with Billy Hale - State Farm Insurance Agency. Hallie is such an amazing insurance agent. She is on top of any issues that may arise and really cares about her customers. If you’re looking for a new agent then I would definitely check her out!!!"

"Wanda and Hallie are always so friendly, professional and knowledgeable. And they always answer the phone. A rare thing these days!"

"Billy Hale and all of the staff are wonderful!! All are very responsive, explain things so that it is easy to understand. Reasonable rates and work with you to make sure that you have the right amount of insurance! I would recommend them any day of the week!"

"Wanda and Team are like family right down to Tito the office pup! They are kind and have been in the insurance business for a very long time, and I can trust they can protect and take care of my belongings and family."

"Hallie does an outstanding job of responding quickly and always providing me with the appropriate information. She also sends out reminders for documents well in advance and I know I will receive the best customer care when dealing with her. Personable and friendly makes the experience even better."

"Whenever I need anything at all to do with my policies or advice I have always received outstanding and prompt service from this office. I would recommend them wholeheartedly!"

"Been with these folks for years. Never had any issues with any claims. Several deer incidents included. Customer service is awesome!!"

"There isn't anything that the people in this office wouldn't do to assist someone with their insurance needs. Friendly, knowledgeable, and ready to answer all of your questions!"

"The staff here are so helpful. Hallie always points me in the right direction for my individual insurance needs. She is responsive, explains things in terms I can understand and very thorough. I highly recommend!"

"Great experience from this team. So if you want the real deal and surprisingly great rates- ask for Josie 😁"

"I can't share enough positive experiences about this insurance office! The staff is quick to help, very knowledgeable regarding all their products and overall easy to work with. They've got my business!!!"

"Great experience, working with Billy’s team! Everything is always smooth and easy, thanks to Josie!"

"The ladies in the office are professional and courteous. They are always knowledgeable and helpful."